Help

       We recommend to all users that before writing to MyPlayCity technical support, please carefully read over all of the Frequently Asked Questions below. As a rule, most questions already have a ready answer. We ask that you contact technical support only if you cannot find the answer to your question in the list.

General Questions

1. Are your games really free?

2. How do I download and install a game?

3. How can I delete a game?

4. What are the benefits of setting Home.MyPlayCity.Com as your browser homepage?

5. How can I sign up for your newsletter?

6. How can I stop receiving your newsletter?


Technical Issues

1. When installing the game, I see a message about a corrupted file: "The setup files are corrupted. Please obtain a new copy of the program." What can I do?

2. My anti-virus software says that the game contains a virus, what should I do?

3. I downloaded one of your games, but it doesn't open on my phone/Pocket PC, what can I do?

4. What do I do if the game doesn't run or hangs during the launch process? If during launch the screen becomes black and nothing happens? If during launch the game gives the message: "Memory access violation…", "An unexpected error has occurred...", "Could not create Direct3D…" or "d3d8.dll was not found…"?

5. How can I find out whether your game will work on my computer?

6. Why does the game work very slowly on my computer?

7. Why don't the online games on your site load/work?

8. Do MyPlayCity games support Windows Vista and Windows 7?

9. Do MyPlayCity games support Linux or Mac operating systems?

10. What do I do if the game asks for an activation key sent by SMS or for the game CD/DVD?


Affiliates

1. I would like to place your games on my site, what do I need to do for this?

2. How I can become an affiliate? How can I host my own game on your site? Can I create an entire section with your games on my site?





General Questions


Are your games really free?

Yes! All of the games on the MyPlayCity site are absolutely free! You do not need to pay for games, send an SMS or register. You can download any game and play without time limits, thanks to advertising from our sponsors.


How do I download and install a game?

Internet Explorer:

To download a game that appeals to you, click on the Download button or on the red icon with a white arrow next to the game's name.

After this, a dialog window will open and ask whether you wish to download or run the game. Click on the Run button and wait for the game to finish downloading to your computer. Downloading the game can take from several seconds to 20-30 minutes, depending on the speed of your Internet connection.

Once the download has been completed, another dialog window will open. Click on the Open button to install the game on your computer (follow the on-screen instructions).

After installation is complete, click on the Finish button to start playing.

FireFox:

To download a game that appeals to you, click on the Download button or on the red icon with a white arrow next to the game's name.

After this, a dialog window will open and ask whether you wish to download or run the game. Click on the Save file button and wait for the game to finish downloading to your computer. Downloading the game can take from several seconds to 20-30 minutes, depending on the speed of your Internet connection.

Once the download has been completed, another dialog window will open. Click on the Open button to install the game on your computer (follow the on-screen instructions).

After installation is complete, click on the Finish button to start playing.




How can I delete a game?

To delete a MyPlayCity game from your computer, click on the Start menu and then open the Control Panel. Then find and click twice with the left mouse button on Add or Remove Programs. To delete a game, select it in the list and click on the Remove button.


What are the benefits of setting Home.MyPlayCity.Com as your browser homepage?

Home.MyPlayCity.Com home page provides you with significant advantages. First and foremost, you get the latest information about all our new games and are free to start playing whenever you like. Then you become a part of our huge community which consists of free casual games' lovers. This community exists thanks to our advertisers. They help us to offer you even more free games – what a great choice for you!



How can I sign up for your newsletter?

To sign up for our newsletters, click here.



How can I stop receiving your newsletter?

To stop receiving our newsletters, click here.





Technical Issues


When installing the game, I see a message about a corrupted file: "The setup files are corrupted. Please obtain a new copy of the program." What can I do?

This message means that the file became corrupted when the game was being downloaded. Try turning off your anti-virus software during download and installation, or download the game on another computer.


My anti-virus software says that the game contains a virus, what should I do?

All MyPlayCity games are checked with anti-virus software. Most likely, your anti-virus software is unable to recognize the game's protection and therefore classifies it as an infected item. All games downloaded from www.myplaycity.com are completely safe to use.


I downloaded one of your games, but it doesn't open on my phone/Pocket PC, what can I do?

Unfortunately, our games work only on PCs.



What do I do if the game doesn't run or hangs during the launch process? If during launch the screen becomes black and nothing happens? If during launch the game gives the message: "Memory access violation…", "An unexpected error has occurred...", "Could not create Direct3D…" or "d3d8.dll was not found…"?

Make sure that your computer's configuration meets the system requirements for the game you are trying to run. Try updating the driver for your video card and the version of DirectX installed on your computer. You can install DirectX by going to Microsoft's DirectX download center and following the instructions there. The problem can also be due to the fact that various games do not support some video card models.


How can I find out whether your game will work on my computer?

On the page for each game you can find a list of the system requirements for the game to work successfully.


Why does the game work very slowly on my computer?

Try the following actions:

1. Download and install driver updates for your video and sound cards.

2. If you have other running programs, try closing them.

3. Make sure that your hard disk has enough free space for temporary Windows files.

4. If you have opened other games before this one, try rebooting your computer.

5. Try changing your resolution or screen refresh rate.



Why don't the online games on your site load/work?

First make sure that you are using the most recent Mozilla or Microsoft Internet Explorer browser version. Try clearing your browser's cache, history and cookies.

If you use Microsoft Internet Explorer 7:

1. Go to Tools > Delete Browsing History...

2. Click on the Delete files… button for Temporary Internet Files.

3. Click Yes to confirm.

4. When the files have been deleted (this can take several minutes), click Close to return to the online game.


If you use Firefox:

1. Go to Tools > Clear Recent History...

2. Make sure that only the checkbox for "Cache" is checked.

3. Click Clear Now.


If online games are still not working for you, try reinstalling the free Adobe Flash Player:

1.Download and run the Adobe Flash Player uninstaller.

2.Download and run the Adobe Flash Player installer.

You may need the Java Plugin for online games to work properly. You can download it for free:

JAVA Plugin (Free): http://www.java.com/en/download/manual.jsp



Do MyPlayCity games support Windows Vista and Windows 7?

Not all MyPlayCity games support Windows Vista and Windows 7. Please check a game's system requirements before installing it. If the game supports these operating systems, but still does not work for you, try launching the game in Windows XP (SP2) compatibility mode. To do this:

1. Right-click on the game's icon on your desktop.

2. Select Properties.

3. Go to the Compatibility tab.

4. Check the box for "Run this program in compatibility mode for:"

5. Make sure that "Windows XP (Service Pack 2)" mode is selected.

6. Check the box for "Run this program as an administrator."

7. Click OK.

8. Then try launching the game again. If during game launch you see a warning message, click Allow.


These actions can be performed only if you have administrator privileges.



Do MyPlayCity games support Linux or Mac operating systems?

No, all MyPlayCity games are made only for Windows operating systems.



What do I do if the game asks for an activation key sent by SMS or for the game CD/DVD?

The MyPlayCity site does not contain games which require activation keys or game CDs/DVDs. We offer only full versions of games, without time limits. Try finding the game on our site, then download and install it.




Affiliates


I would like to place your games on my site, what do I need to do for this?

Thank you for your interest in our games. You can add links for any MyPlayCity page to your website. You can also make use of the Free Content section on our site.


How I can become an affiliate? How can I host my own game on your site? Can I create an entire section with your games on my site?

We are ready to answer any questions you may have about being an affiliate. Please get in contact with us by filling out the technical support form





If you still have questions, please describe them in as much detail as possible when filling out the technical support form. We will answer them right away. We will also be glad to hear your comments and suggestions regarding our site.